Technical Implementation and Support Engineer

Position Summary

Responsible for the execution of technical implementation and configuration support as well as post implementation maintenance and support work.

Principal Responsibilities

• To provide primary deployment, enhancement, monitoring, preventive maintenance and configuration support to telecommunication related equipments and services.
• To review, validate and keep track of system configuration design.
• To diagnose and resolve all problems related to hardware, internal software and system operation, availability, security, performance, connectivity, and overall function during an implementation.
• To conduct User Acceptance Test and provide User Training.
• To build internal development and test system mirroring customer production environments.
• To be able to promptly work in emergencies and handle discuprions of service, provide indepth investigation, analysis, and timely resolution.
• To report and escalate customer problems and enhancements with detailed explanation of issue and recommended resolution.
• To provide feedbacks on future product deployment, system performance, features, and functions of the service.
• To create, maintain, and enhance product(s) knowledge base, including technical articles, FAQ’s, sample applications, and/or demonstrations.

Qualifications

• Posses Degree in Computer / Telecommunications Engineering, Computer Science / Information Technology or equivalent.
• At least 1 to 2 years of relevant working experience.
• Experience & exposure in Telco industry will be an added advantage.

Essential Skills

• Ability to maintain consistency in follow-up actions with customers and suppliers.
• Familiar with Signaling Network, Windows and LINUX environment.
• Knowledge in MySQL and SQL scripting.
• Willingness to travel and on standby 24 X 7 basis.

Personal Attributes

• High level of self motivation and ability to work independently.
• A mature, trustworthy, self-starter and reliable individual with personal integrity.
• A careful and detailed oriented person.
• Ability to manage and solve complex customer support issues in a dynamic environment.

Interested candidates, please e-mail your comprehensive resume together with a covering letter to careers@uchlgroup.com. Alternatively, post it to:

Unifiedcomms Group HR
Unified Communications (OHQ) Sdn Bhd
Level 2, The Podium, Wisma Synergy
No 72, Persiaran Jubli Perak
Seksyen 22, Shah Alam
40000 Selangor Malaysia